Designing Your Product's Continuous Feedback Loop While every product team I've worked with leverages customer feedback to inform product decisions in some way, most fall short of designing their customer feedback loop to maximize the benefits to the product team of gathering, recording, and synthesizing feedback. They also often treat customer feedback as a point-in-time activity as opposed to a far more helpful continuous process. I wanted to share some of the best practices and techniques I've used for developing a product's continuous feedback loop, designed specifically to maximize the benefit of the customer feedback that your organization is already hearing. Catalog Your Sources of Feedback The first step is cataloging the various sources of customer feedback.
Forty-nine of us, forty-eight men and one woman, lay on the green waiting for the spike to open. We were too tired to talk much. We just sprawled about exhaustedly, with home-made cigarettes sticking out of our scrubby faces. Overhead the chestnut branches were covered with blossom, and beyond that great woolly clouds floated almost motionless in a clear sky.
Littered on the grass, we seemed dingy, urban riff-raff. We defiled the scene, like sardine-tins and paper bags on the seashore. What talk there was ran on the Tramp Major of this spike. He was a devil, everyone agreed, a tartar, a tyrant, a bawling, blasphemous, uncharitable dog.
You couldn't call your soul your own when he was about, and many a tramp had he kicked out in the middle of the night for giving a back answer.
When You, came to be searched, he fair held you upside down and shook you. If you were caught with tobacco there was bell to. Pay, and if you went in with money which is against the law God help you.
I had eightpence on me. You'd get seven days for going into the spike with eightpence! Then we set about smuggling our matches and tobacco, for it is forbidden to take these into nearly all spikes, and one is supposed to surrender them at the gate.
We hid them in our socks, except for the twenty or so per cent who had no socks, and had to carry the tobacco in their boots, even under their very toes. We stuffed our ankles with contraband until anyone seeing us might have imagined an outbreak of elephantiasis.
But is an unwritten law that even the sternest Tramp Majors do not search below the knee, and in the end only one man was caught. This was Scotty, a little hairy tramp with a bastard accent sired by cockney out of Glasgow.
His tin of cigarette ends fell out of his sock at the wrong moment, and was impounded. At six, the gates swung open and we shuffled in. An official at the gate entered our names and other particulars in the register and took our bundles away from us. The woman was sent off to the workhouse, and we others into the spike.
It was a gloomy, chilly, limewashed place, consisting only of a bathroom and dining-room and about a hundred narrow stone cells.Conflict Resolution - Conflict Resolution Throughout life people should consider developing integrated conflict management systems to prevent and resolve conflict and provide practical guidelines for designing and implementing such systems.
Fifty Orwell Essays, by George Orwell, free ebook. The Sociological Imagination and Freedom from Feelings of Entrapment - The sociological imagination is the “quality of mind” (Mills, 4) that enables individuals to look outside their private sphere of consciousness and identify the structures and institutions in society that influence or .
Get this from a library!
Brainchildren: essays on designing minds. [D C Dennett] -- Minds are complex artifacts, partly biological and partly social, and only a unified, multidisciplinary approach will yield a realistic theory of how minds came into existence and how they work.
One. When I go online, I feel like one of B F Skinner’s white Carneaux pigeons. Those pigeons spent the pivotal hours of their lives in boxes, obsessively pecking small pieces of Plexiglas. essays all appeared in conference volumes or in specialized journals that are often not found in undergraduate college libraries.
Juxtaposing them has shown me patterns in the development of my own.